FAQ
1. When will my order be shipped? 我的订单多久才会发货？
Generally, we will process and ship out your order within three working days. If your item has not arrived after an excessively long period of time, please contact us via +60139220866 (WhatsApp/Call) and we will do our best to help you.
我们会在收到订单后的3日内出货。如果您下单后过了很长一段时间仍还未收到货请及时同我们联络。联络号码：+60139220866 （WhatsApp/手机通话）。我们会尽全力为您服务。
2. Do I have to pay custom and import fees? 我是否需要付任何关税？
Yes, you will have to pay any customs and import fees that occur.
是的。如您订单总额超过海关规定，您将需要负担任何产生的关税费用。
3. How much is shipping? 请问运费的价格为？
Free local shipping for any spends above $50. For spending below $50, shipping rates is varied based on weight.
我们提供满$50免运活动。消费总额$50以下的订单运费将按重量计算。
4. How long does the shipping takes? 多久能收到货？
Packages sent via our delivery partners typically takes 3 – 5 working days for the package to reach you.
订单寄出后将在3-5个工作日内送达。
5. Can I cancel my order? 下单后能取消订单吗？
Unfortunately, we do not allow cancellations after an order has been placed.
不好意思，我们暂时不提供任何订单取消服务。
6. Do you ship to other countries? 是否有寄送至其他国家？
If you are from other countries, kindly contact us via WhatsApp directly for more information.
如果您需要寄送至新加坡以外的国家，请通过WhatsApp直接联系我们以获取更多资讯。
7. Where are our teas from? 茶叶的来源是否可信？
We provide well-known brand teas such as Taetea Dayi, ZhongCha, QiYuan, etc import directly from China or Taiwan.
For our self-owned brand Qiu Wang, the tea leaves are come from credible tea farm in China and roasted by experienced tea master.
We are proud to provide supreme quality tea to your cup.
我们致力于提供优质品牌所生产的茶叶如大益、中茶、奇苑国茶等。茶叶都是直接从原产地（中国/台湾）直接进口。
我们自家品牌秋王所使用的茶叶也是从中国当地可信赖的茶农中进口，且由经验丰富的茶师傅制作而成。
从产地直接送到您杯中，我们只售卖高品质茶叶并为此引以为豪。